Return Policy

COVID-19 UPDATE:

We are up and running and shipping packages worldwide, however, due to the

effects of Covid-19, we are experiencing longer delivery times. Shipments

internationally may experience delays up to one month in addition to normal

shipping times. Rest assured, we’re working hard to deliver your order as

soon as possible. And, you’ll automatically receive a tracking link as soon as your order

ships. We appreciate your patience.

MONEY-BACK GUARANTEE

We will refund your first purchase of one bottle within 60 days of receipt. No

worries. No questions asked.


We hope you receive benefit from BrocElite and experience how important it is to

your health. If you are not completely satisfied with our product, however, we offer

a 100%, 60-day money-back guarantee on your first bottle purchased from our

website. Your original shipping costs will not be refunded. 


PLEASE NOTE: Our 100% guarantee applies to purchases made

through BrocElite.com ONLY and excludes international orders. Product

purchased through any of our distribution outlets is subject to their return terms

and conditions.


MULTI-BOTTLE PURCHASES: As mentioned above our money-back

guarantee applies to the first bottle purchased within 60 days of receipt. For

purchases of multiple bottles, we will refund the first bottle per our policy. To

refund any additional bottles as part of a multi-bottle purchase, the bottles must

be shipped back to us unopened within 60 days of purchase. Please contact our

Customer Service Department at info@brocelite.com for address and additional

instructions for multi-bottle returns.

SUBSCRIPTION SERVICE

You can cancel your subscription at any time, for any reason. Our 60-day money-

back guarantee applies to the purchase of your first bottle only. Subscriptions will

be charged a 20% handling fee to return product according to our money-back

guarantee.

WHOLESALE

We will honor our 100%, 60-day money back guarantee by crediting our

wholesale accounts for product they refund to their customers. This

applies to the customer’s first purchase and to one bottle only, within 60 days of

purchase.

INTERNATIONAL ORDERS

Epiceutical Labs is not responsible for taxes and/or duties or any brokerage

and/or delivery fees applied to international shipments. We kindly request that

you contact your customs office to thoroughly inquire about import regulations

before placing your order, as we will not be liable for packages refused or held for

delivery. Please note that refunds will not be issued for any order that is refused or

abandoned by the intended recipient, orders that can’t be delivered due to an

address error, or orders seized by customs. Refunds will not be given for shipping

charges on orders rejected by customs.