We are up and running and shipping packages worldwide, however, due to the
effects of Covid-19, we are experiencing longer delivery times. Shipments
internationally may experience delays up to one month in addition to normal
shipping times. Rest assured, we’re working hard to deliver your order as
soon as possible. And, you’ll automatically receive a tracking link as soon as your order
ships. We appreciate your patience.
We will refund your first purchase of one bottle within 60 days of receipt. No
worries. No questions asked.
We hope you receive benefit from BrocElite and experience how important it is to
your health. If you are not completely satisfied with our product, however, we offer
a 100%, 60-day money-back guarantee on your first bottle purchased from our
website. Your original shipping costs will not be refunded.
PLEASE NOTE: Our 100% guarantee applies to purchases made
through BrocElite.com ONLY and excludes international orders. Product
purchased through any of our distribution outlets is subject to their return terms
MULTI-BOTTLE PURCHASES: As mentioned above our money-back
guarantee applies to the first bottle purchased within 60 days of receipt. For
purchases of multiple bottles, we will refund the first bottle per our policy. To
refund any additional bottles as part of a multi-bottle purchase, the bottles must
be shipped back to us unopened within 60 days of purchase. Please contact our
Customer Service Department at firstname.lastname@example.org for address and additional
instructions for multi-bottle returns.
You can cancel your subscription at any time, for any reason. Our 60-day money-
back guarantee applies to the purchase of your first bottle only. Subscriptions will
be charged a 20% handling fee to return product according to our money-back
We will honor our 100%, 60-day money back guarantee by crediting our
wholesale accounts for product they refund to their customers. This
applies to the customer’s first purchase and to one bottle only, within 60 days of
Epiceutical Labs is not responsible for taxes and/or duties or any brokerage
and/or delivery fees applied to international shipments. We kindly request that
you contact your customs office to thoroughly inquire about import regulations
before placing your order, as we will not be liable for packages refused or held for
delivery. Please note that refunds will not be issued for any order that is refused or
abandoned by the intended recipient, orders that can’t be delivered due to an
address error, or orders seized by customs. Refunds will not be given for shipping
charges on orders rejected by customs.
© 2022 BrocElite